What is up guys it's Andy Priscilla and this is the show for the real estate goodbye to the
lies, the fitness and delusions of modern society and welcome to motherfucking reality guys
today we have Q and AF that's where you get to submit the cues and we bring you the AFs now you
could submit your questions and it can be about anything a few different ways the first way is
guys you can email those questions and to ask Andy at Andy for sell.com the second way is you can go
on YouTube and I know most of you guys are listening on audio but we are on YouTube and if you go on
YouTube and you go in the Q and AF episodes and you go in the comments and you drop your question in
there we'll answer some from there as well other times this is your first time listening we have
shows within the show this is not a single format show all right we have CTI that means cruise the
internet that's our current events news politics what the fuck is going on in the world type show
all right we put topics on the screen we speculate on what's true we speculate on what's not true
and then we talk about how we the people can be the solution to the problems going on in the world
other times we have real talk real talk is just five to 20 minutes of me giving you some real talk
that I think needs to be said and then other times we have 75 hard versus 75 hard versus our episodes
where we bring on people who have completed 75 hard who have completely transformed their entire
existence and become a different human being and we explain their stories and also explain how you
could do the same if you didn't know 75 hard is the initial phase of the live hard program which
you can get for free an episode 208 on the audio feed this is the world's most popular mental toughness
transformative program it will change your entire life okay because it fixes what's going on in
the inside it's not a bandaid it's an actual solution go check it out that's why it keeps growing
episode 208 with that being said we have this thing we call the fee that means share the show you'll
notice something different about this show there's not a show of this size that exists on the
fucking internet that doesn't run ads I can make eight figures a year just running ads I don't run
ads because I don't want to be told what to say or not to say so in exchange for that I appreciate
if you guys would just share the show the message doesn't get out if you don't share it
lie to you guys message me say everybody should listen to this show yeah that's why we do it
so share it the fuck out there all right don't be a hoe share the show all right what's up what's
going on man you got a little change up right now what's that well I mean you know what what I
normally got on what you normally got on it's a little different what you got what you got there
this is something something else a little change up there yeah it's called it's called something else
dude can we set the record straight because I feel like you know and the guy see it we all see it
thousands of comments yes I am getting you know much better looking as I get older and much
more jacked everything is getting leaner and tighter and more beautiful toy yes toy
it's very handsome so yes you don't have to tell me I already know all right well the record's
right there no but like a record is straight everybody's asking about the hats do we want to do
we want to just like well what's the bottom line of them we have and you don't that's the bottom
line all right well that's good yeah you guys get and when there when whenever you have them you'll
have them as well yeah all right yeah I like it that's it I like I do like that design though
that's yeah I bet you wish you had this one I don't have that one yeah yeah so you got to
graduate okay so this we started with that one and now there's a few people to have that one
so I had to elevate my games to separate yourself that's right I get it yeah I get it 100%
man yeah so my uncle John who is pretty much like my second dad you know he he used to he used to
have the saying that he used to always tell us and he'd say here's here's the only thing you need to
know I'm it and you ain't that's pretty good yeah I mean listen that's that's good like that so
that was this that was just saying growing up yeah so I heard the I got it and you don't
it's nine and nine and nine and that another one that's my dance okay yeah that's a good story
yeah sweet man well I mean it is Q&A I guess I'm good ones for you all right that's done to be
determined yeah well let's dive into this man question number one it's on everybody's mind I've
seen this question quite a bit Andy they say if it's really when Andy if and when covid pops back
up how exactly do we go about not complying with these masks or anything else in the narrative I
go to to a university and I'm not sure how I can go along with it if mask are reinstated I'm sure
many people are wondering about this for their work too we need your input well I mean I started
to give my input on this in 2020 y'all didn't listen and half of y'all you know who listened to my
personal development content started making fun of me and talk a shit and saying that I'm lost my
mother fucking mind when I told you not to wear the mask the first time okay now a lot of you came
back and you're like oh Andy you were actually right I'm sorry okay fair enough but I've already told
you what needs to be done and I've already told you how to handle it you have to decide whether or
not you have the fucking balls to actually do it and by the way it's not that difficult real
real simple let me show you how take some practice all right you should prefer to be like sir put
your mask on okay all you say it takes a little practice all right but it's I don't get it right
the first time every time right no yeah it's only the first one too like the first one's only
like the hardest one you'll ever have is the first one DJ I do not understand how hard this is for
you people to fucking do how do you not have enough fuck you in your blood to look someone in the
eye and say no like that's that's a big problem that's not just that's not just COVID that's right
that's gonna be a big problem in your life a big problem in most of your all's life is that you
lack the ability to say no to the shit you want to say no to okay and what does it do it sucks you
into relationships you don't want to be in it sucks you into careers you don't want to be in it sucks
you into having to go to dinner with people you don't want to go to dinner with it sucks you into
all kinds of stuff you don't want to do because you lack the simple ability to look someone in the
face and say fucking no it's really simple dude their reaction after you say no is not your responsibility
it doesn't matter whatever they think they can think you don't need to carry the burden of how you
saying no to someone makes them feel okay no is a complete sentence you don't need to explain it
but if you'd like to explain it there's a whole bunch of research on the internet and there's
three years worth of podcasts where you can cite specific examples and medical experts that talk
about how this shit does it work okay I mean the fact that you're even asking the question the fact
that you're even bro this is you you're being a coward you know it's wrong you know it's not what
we should be doing but you go along with it anyway and because everybody went along with it the
first time now we're in this situation and by this situation I don't mean them pulling COVID again
now you have mass migration at the border now you have unfathomable crimeways now you have your
money not going as far as it could go you have all these different situations our tax dollars being
sent to Ukraine the demoralization of America the removal of American customs and rules and value
systems and the propagation of child sex changes and all this shit it all started with you not
being able to say no the first time when the evidence was extremely clear but you didn't want to
stand up against the propaganda okay this is called having a fucking backbone all right and if you
really honestly like this is real shit if you want to know why I'm me and you ain't me why I've
built the shit I've built and you have it it's because I'm not a fucking pussy it's not simple I've
been on the internet since the fucking shit started telling y'all what to say and what to do and how
to handle it and you're still asking me it's say fucking no do you think that that's the reason why
it's so hard for people to say no it's like they're they're more concerned with the reaction from
yes the other person yes right or is it that or is it also could it just be the lack of awareness
or understanding of why they're saying no you don't be that too that maybe they haven't actually
looked into the real science behind it right you know what I'm saying right maybe they haven't
actually looked for the solution maybe they haven't actually looked to the formula but not being
able to say no is a fundamental skill set that you must have to be successful in life and a lot of
you guys are being tested right now and it shows that you don't have what it takes you can never
become this successful kick ass wealthy individual without that of capacity like it's a necessary
skill like it's like dude do you I mean look you're around me 24 hours a day how easy do I say no
you say no the easiest out of anybody I've ever I fucking look at people I go no and I keep
walking I don't even think about it and like do you think I do you think I agonize over their
feelings about me saying no no not I mean but that's the does it intentionally don't even explain
it because I want them to sit there and think about why the fuck I said no yeah yeah and like
I think the thing is too though it's like people have to realize like I think it comes from having
the ability to protect yourself right because nobody's gonna care about you like you care about
you and so like you have to be able to stand up for yourself and just say no whatever it is
listen man people died for this country my grandfather was 20 fucking years old and he was shot
he never met his own fucking kids okay you can't say no to some fucking blue hair progressive
dumbass who's screaming at you about a fucking mask bro these people are like malnourished
weak little plebs and like you guys look at them and you you're fucking coward and you think that
like we're something like if you coward in that situation what makes you think you have what it
takes to do anything relevant life anything like you're being tested and you're failing the test
yeah and like I think too like what's the worst that's gonna happen when you tell somebody
no especially when it comes to this masher they tell you oh you can't shop here okay no the worst
that's gonna happen is um that you're gonna leave and you're gonna fucking be a bigs have a big
smile and a sense of self accomplishment because you stood up for what you actually believed in
your heart yeah every time you every time listen dude every time every time every time that you guys
go along with something you don't actually believe to be true you're chipping away your own self
confidence and your own self belief and your own authenticity every single time that you tell
someone something that you don't mean or you go along with something that you don't want to go
along with and you be untrue to yourself you chip away at your own identity little by little
by little by little and it leaves you ending up as a shell of a human being that is just floating
through the wind at the at the will of other people and then you wonder why you're depressed or you
have anxiety or you feel like you're a loser or you feel like you know you don't have what it takes
because you don't have what it takes because it takes a very simple a very basic amount of staying
true to yourself to just say no when you mean no and say yes when you mean yes and stand by those
things like this is basic shit and like dude you know as far as the masculine goes like
you guys go along with it again we're gonna lose the country yeah that's it you know I see all
these people talking about all this stuff on the internet about you know this time we're not
gonna do it you know you said that last time but then I saw y'all on airplanes wear masks and I
saw y'all you know oh yeah but that's on an airplane that's required right dude you have to
understand the level of commitment this actually takes this takes a level of commitment to massively
inconvenience yourself to stand true to what it is you believe when I tore my shoulder two years
ago okay on September 15 two years ago in 21 I knew it was torn you knew it was torn everybody
in the mother fucking gym knew it was torn because you can hear it okay I couldn't lift my arm over
my head all right do you know what I couldn't do because it was torn and and because the mass
shit was going on you know what I couldn't do I couldn't get an MRI okay so you know when I
finally got an MRI December I tore it in September now keep in mind my physicality and my
conditioning is extremely important to me it's the most important thing in my life it's what
everything is built upon okay and I waited 90 days until I found a doctor that I actually knew
from grade school who was willing to let me into his facility to get an MRI and then do the
surgery he happened to be a very awesome surgeon all right that's the level of inconvenience that
you have to deal with to stand by what the fuck you believe yeah it takes that dude I think two
man like I had fun with the shit I used to fuck people like that walkway pass so you gotta put
your mask on I'll be on my protest now you know I'm like the shit is free I just give them the
look of fucking death I agree yeah I got that too yeah I call it my angry black man yeah I know
the mind just says you're gonna die okay don't fucking talk to me yeah right right and it works
a serious Italian you could call yeah yeah look man it's real shit because here's the thing man
it is gonna be coming back it's gotta come you have to be good temperatures you think is a good
you have to be willing to stand on what you believe to the level of physical violence that's where
we need to be that's where the country needs to be no no one is going to do this there no one's
gonna force you to do anything and you are willing to do whatever the fuck it takes go to jail fight
doesn't matter to resist it that's the level of commitment it's real shit man all right guys Andy
question number two Andy I'm a college athlete trying to earn a spot on a really talented team my
question is regarding enjoying the process and comparison to over focusing on the end goal I am
really hard on myself and a bad day easily impacts my mindset in regards to my future what should the
balance be between enjoying where I'm at and where I want to eventually go especially for someone
who desires so much of life look here's here's a fundamental reality of driven human beings
driven human beings are going to always feel like they're behind they're gonna always feel like
they're not doing good enough they're gonna always feel like they're not far enough they're all
gonna always feel like you're losing look winning this is how it feels 90% of the time you're
gonna feel like you're getting your balls kicked in all right 8% of the time you're gonna be confused
and you're frustrated 2% of the time you actually win and those moments come and go and then
you're back in the 90% and that's the reality of a winner's life people don't understand that they
think it's all about cruising around in a cool car having a free happy and easy and go lucky life
and that's not reality because true winners are built for the fucking fight they're built for the
battle they don't find peace and joy and happiness in the win they find what they're looking for in
the fight and so if you're a high-driven ambitious individual and you're looking around and you
think everybody else is like living their you know free and easy life that's because that's what
they're showing you on the internet but I can assure you that anybody who's built anything real
anybody who's built anything significant all right these people live in a constant state of
frustration and aggravation because they're so driven and they go so hard and they're so impatient
that it actually wills the result in the reality all right there's no high-level competitor that
exists in the world out here that doesn't feel that way if they tell you that they're lying all
right or they're not very good so like dude you know there's a fundamental misunderstanding about
enjoy where you are and be hungry for the next thing like bro I don't feel like that's the truth the
truth is you know and people will judge this you know people who are not ambitious and who are
wired different they judge this they said well fuck that's no way to live well it's no way to live
for you because you're not wired for it all right some people aren't wired to live like that in fact
most people aren't in fact it's less than 1% of the actual population that's why the 1% is the
1% all right so you have to understand if you're out there building something whether it be an
athletic career a professional career physique a business whatever it is you're building you're
going to spend most of your time feeling frustrated you're going to feel most of the time like
you're losing you're going to feel like most of the time you're getting your ass kicked and then
so good stuff's going to happen all right but then after the good stuff happens you're going to
automatically flip your brain over to what's next all right and then the process starts over again
and we can observe this in championship caliber people look at Kobe Bryant all right look at
Michael Jordan all right look at fucking Nick Saban look at Bill Bella check these people win
championships and on the interview podium they're saying well what do you think and they're like
cool we did a good job we did what we were supposed to do and what well what are you going to do
and they're like well I want to be in the gym mall six a.m. you know what I'm saying yeah right
back like like dude this is the mindset of a true winner like there's this fallacy out here that
people without it actually end up winning it's just not true it's just not true you're saying
that if you if you're listening right now and you have that mentality you got to ride mentality
that's where you supposed that is how it's supposed to go yeah yeah that is exactly what I'm saying I
love that I want to ask you to because you know when when you know I've heard from friends I know
you've heard it from people too it's like you know oh well you know you gotta be happy where you are
you know can we talk a little bit about that like if we're really being honest are you really happy
with where you are who I'm saying like for people who say that shit oh you know I tell you I'm not
yeah I'm not even fucking close do you think I'm close no you think I would come in here and work
the way I fucking work care of the way I care if I thought I was where I wanted to be yeah mother
motherfucker I worked this whole I'm fucking tired time just to build the platform to launch
mother fucking rocket like this has been all of this that I've done so far has just been just to build
the foundational structure for me to do what I actually want to do okay so like
I think that's the truth from those people too they're just not they're not aware of that though
they don't put that together no dude you can't expect people to understand that because people
would look at my life from the outside and they would say god dude this guy's got it all but it's
not about getting it all like I've had it all had it all for a long time that's not that's not
the point it's about winning it's about being the best it's about doing something other people can't
do or haven't done or don't have the balls to do it's a different game see people who think it's
about money and success and cars and houses they they get it confused because that shit's cool I like
that shit that's part of my life but that's not why I do this has nothing to do with it actually
I don't really give a fuck in fact I drive home to probably one of the coolest houses in the whole
country maybe even the whole world with one of the coolest car collections in the world for sure
and one of the coolest headquarters of one of the coolest companies that exists on the
fucking planet every single day that's my life and I'm highly dissatisfied with it okay not because
that's deep man yeah not not because I want more but because I recognize that I'm not even close
to the best I'm not close like dude yeah I provide an income create jobs are done on the
ship but like bro there's so many people there's so much better than me and I've done so much more
than me and that's the game I've chosen to play and I've dedicated my life to it and I intend to
fucking win it yeah and how many more jobs can you create how many more yeah no that's real man bro
listen there's a big idealistic fallacy in the world right now about what winning actually takes
and what it actually looks like and it gets spoiled by all these dumbasses on the internet who
they pretend to be who I actually really am right okay and they they go out and they try to make
this storyline up about themselves to sell some fucking bullshit to you guys and then you know
like dude look at it look at the thumbnails like let's be real dude there's thumbnails on the
internet on on YouTube where there's like these kids no one's ever fucking heard of in their
entire life and it's like this kid and he's interviewing this guy and it's like how so and so
has a hundred million dollar car collection and then you go look at his cars and it's a fucking
G wagon a wrapped Bentley and some fucking bullshit hurricane like bro they're lying to you they're
making their they're lying to you and they have you guys hooked into this fake entrepreneur life
where they parked the fucking Rolls Royce out in front of the private jet and they act like that's
the life you live that is not the life you live do I drive my Rolls Royce to a private jet
fuck yeah do you know how much time that actually is in my life one fucking millisecond of my
fucking life the rest of the time I'm out here getting my ass beat okay work pounding my fucking
face into the wall so that I can inch this motherfucker morph down the track and all this overnight
success that you guys see from the social media superstars that shits the anomaly that's an
anomaly bro you ain't Mr. Beast you ain't Logan Paul or Jake Paul you're fucking you and I'm me
I come from a regular place right down the fucking road okay I don't have you know yeah I've got a
decent social media following but I don't have that you know I'm saying like bro I've grinded
this motherfucker out and you can too but you got to realize that they ain't gonna be happy
and ain't gonna be fun and ain't gonna be fast and ain't gonna be easy and it's not gonna be quick
you're not gonna get it for $997 and fuck course like bro it's gonna cost you everything you got
and that's if you're smart I love it I don't know I don't know how to convince these kids of the
shit like you guys are out here secret blueprint so to make my kids millionaires by the time they're
fucking three right like the fuck out of here yeah four ways to get rich in 2023 yeah with it with a
picture of a lafrari from some motherfucker and ain't even his car bro I drive a lafrari to work
three days a week do I fucking that is a badass lafrari too I can't fit into it though oh and by
the way I take that motherfucker home and I trade it out for one of the 40 other fucking cars I
got but do you see me standing in front of him saying hey by my course no I come on here and tell
you the real shit for fucking free cuz it ain't that complicated it's real simple you're gonna have
to work and it's gonna take a long time it's gonna be hard as fuck you're gonna have to have an
open mind you're gonna have to be used to getting kicked in the balls because that's how you're
gonna spend most of your life you're gonna have to grit it out you're gonna have to fight you're
gonna have to argue you're gonna have to be uncomfortable you're gonna have to say no a whole fucking
lot like dude you're gonna have to have a chip on your shoulder you're gonna have to be willing to
say fuck you to a whole lot of people like dude this what this takes is beyond what the internet
comprehends that's real talk and I don't think anybody out there is more qualified to fucking tell
that to me that's that's real all right so I do it it's frustrating to me because ever since I
started to stop the MFCO project I've seen this emergence of like an ungodly amount of these
like these fake internet people that you never fucking heard of you know like
it's disheartening dude it's really disheartening to me and the reason I get pissed off about it
is because I actually understand what the fuck it takes and because people are getting fooled by
a lot of this flash shit right on the internet this quick easy fast you know shit
they people think there's something wrong with them when it doesn't go that way it doesn't work out
right so like you have all these young kids who have the ability and they have the the potential
yeah all of you do by the way all of you do all of you have the potential but then they see these
stories and then they go out and try and it doesn't go the way they want right they make a video
and it gets fucking 10 10 views right they they wrote I my first day in business I won customer
and he was my friend he bought seven dollar product product for me the second day in business nobody
came in the third day in business so 22 dollars it took me eight months to have a day over 200 dollars
now remember this is before the internet you guys have the amazing you guys have the most amazing
tools available to you so it's not going to take you like that but it is going to be hard and it
is going to take a lot and it bothers me because like dude when I like like I meet these young men
and women they want to be successful that are hungry yes they have what it takes and then they watch
these assholes on the internet and then it doesn't happen fast enough and then they think it's
it's there it's a problem with them this used to be the weight loss industry right like until the
internet came around and really made people wise up the weight loss industry was very similar to
this right every every week it was a new pill every week it was a new powder every week it was a new
this and I was fat okay I spent most of my life fat as fuck all right and you know what I did I
bought every single one of those things about every single pill I bought every single powder and
none of the shit fucking worked and you know what I did after it didn't work I'm like well
fuck it I must be my genetics I just can't do it blah blah blah you know what I'm saying no
like dude how many people does that actually ruin and take them out of the game forever yeah and
we're not just weight losses actually bro I listen I watched my mom do this I watched my mom do
this growing up she bought every single diet pill every single quick fix every single thing and
nothing ever worked and she blamed herself she blamed herself like it was her fault like do
you know what that does to someone's like brain in the thought process about themselves like it
ruins them dude and eventually she figured it out and she lost 100 something pounds she's doing
fucking great very proud of her but my point is is that a lot of people never come back around and it's
the same for their business ideals and they're same for their business goals like dude there's so
many people out here that have all the potential in the world to become the next great entrepreneur
or build a next great brand and they're getting confused by motherfuckers that aren't who the fuck
they say they are who haven't actually built anything who haven't actually done anything and it's
making them give up on themselves and that's why I hate this shit so much like you guys should be
looking and learning from people who have actually built shit you should be able to buy their
products you should be able to talk to their employees you should be able to see their companies
like physically if those people are teaching you shit it's probably worth listening to but it
ain't worth listening to some 22 year old fuckhead who's trying to sell you some bullshit and that's
real talk dude it bothers me from an ethical standpoint to my fucking soul okay it's ruining people's
careers how many of these kids give up and never go back to it and they could do how many great ideas
die because the person was misled about what the process is actually like they're on recipe like
dude how many curious to diseases don't exist because people were demoralized before they even
went down the path how many great businesses how many iconic brands how many massive movements
are never born because people look at these fake fucks and then figure out like and then
somehow believe him and then blame themselves when their methods don't work and quit
it's wrong yeah that's why it's so pissed about it do you see that culture dying uh do you see
that culture dying like dying off that that I mean look dude a lot of these people are getting called
out day after day some of them are even getting killed yeah you know like we're at a point now we're
you know there there's been a number of crypto people and scam artists getting fucking murdered
in the last six months because bro they're fucking with people's lives and there's this there's
this like flip it mentality about like you know amounts of money like 40 grand 50 grand right like
these fucking scammers are out here taking 30 40 50 grand from people and because they you know they
don't think that's a lot of money they don't realize like dude that like you know hard it is for
the average person to get 30 fucking grand bro it's damn near a possible most people never do it
and these fucking kids are out here fucking stealing this shit from people ruining their lives
I don't know if it's gonna die there's always been fucking snake oil and scam but I think
the internet does a great job at sniffing them out yeah at least there's some at least there's
some accountability to it you know but like bro you know that's what I do it's just one part
that's a big part of why it's a big part of why I got out of the personal development shit so hard
because I got so tired of that shit you know I would go to these events and I'd be surrounded by
you know we're some really good people but there's always some fucking snakes there too and I can't
fucking stand it yeah because they're so easy for you just oh yeah bro because look dude I've
done with these people want to do so it's easy for me standing on the fucking top of the hill looking
down on the hill and who's pretending to be on the top of the hill it's not as easy for someone who's
never built anything to recognize the fake shit yeah that's real that's real shit man guys
Andy our third and final question Andy question number three and I've been running a small auto glass
shop by myself for the past seven years I just recently hired my first two employees and after
having a five star 200 plus reviews on Google I just got my first one star review between the
story of what my guys told me in the pictures as well as what the customers claiming as far as
the damage on the vehicle what kind of response should I be leaving on this one star review I stand
by my team and I believe their story I don't really know how to respond to this review how did
how how would you respond in a situation like that or how have you well look unfortunately
the behavior of the internet can be unreasonable at times especially from customers all right so
how this started out like back you know around 2009-10 when the internet first really social media
really started getting going right people started getting savvy to like leaving reviews and stuff
like that when you got a one star review you know it was it was horrible like because nobody
really understood that people would abuse that system right but here we are 13 years later 14 years
later and most people can recognize a one star review when it's bullshit all right so first of all
like let that give you some peace yeah you know don't did you did you get like what was your first one
star review like do you remember that that that I mean look man you know because of the way I'm
built and my the way I talk and how I am I get a lot of hate anyway right a lot of people just
don't like me because they see me on here and they assume I'm some angry fuck when in reality bro
I'm actually pretty easy going I just get angry on here all right like it's true though yeah you
know and by the way we got some cool content coming out you know I'm getting back into making content
again actually look at for some people if you guys are high quality editors I'm gonna have a little
contest for you guys coming out shortly but I'm gonna start making content again because people you
know perceive me in a way that I don't think is truly who I actually am and do it justice no I
don't think so you know but you know there were so many of them bro that like I you know like I
can remember the first time I had someone like kind of hit me on the internet and I had never had
to have before maybe sick and then my stomach hurt like made me freak the fuck out you know and
and dude that's okay because you should care a lot about your business you should care when people
are dissatisfied it should make you upset if you actually give a shit when people are dissatisfied
with the work that you do and so for but but you know keep in mind people understand when people are
just being assholes all right so if that's what's going on it's probably pretty obvious to people
but how I would handle this situation is I would make sure that you I would I would call the
customer I would have a talk with them I wouldn't you know say hey take this down or anything like
that I would say look what do we do to make this right what can we do to to to make it right
and whatever they said that they need to have done as long as it's like within reason and they're
not just like taking advantage of you because some people will take advantage of you there are
a lot of them and unfortunately it's a cultural thing in society right now where people don't
understand that these small businesses employ people these businesses like dude I'm very I'm very
I'm very very very tolerant and slow to blast a company on the internet because I understand
what's actually at stake you know like when I see these things happen to bud light or I see
these things happen to like the liberty safe thing that's happening right now bro it hurt it
it hurts me bad because like although I agree with the reason that people are upset I understand
that there's hundreds of people thousands of people in those organizations that that think the
same way as the people who are upset you know and those those are the people that suffer because I
know that because of that I'm in that situation right I apply that to a small business dude and
it's way worse and like dude you know so I have a lot of patience when it comes for calling
businesses out because I understand what it takes to build a business and employ people
and I wish people had more of that I wish people thought a little bit more right but sometimes you
know people fuck up I got a car I got a car brand right now that's about to get fucking destroyed
okay this fucking with me yeah and I'm not gonna say anything yet but I will tell the story for
the rest of my life if they don't fucking get it right soon but the point is here how do you handle
it you handle it by doing everything you can to make it right and understanding a fundamental
reality about customers customers that complain that are loud about complaining will actually be your
customers that will be loud about how you fix the problem too if you actually go fix it those same
ones yes so like you have a massive opportunity with a disc rental customer to turn them into an
advocate by just solving the problem and taking care of them the right way now if it's unreasonable
sometimes you just got to eat the one star review and wipe your hands in that customer sometimes
customers do have to be fire sometimes people you know there's a thing like so we have this thing
first form where our products are guaranteed by 110% money back guarantee okay well it doesn't take
a genius to figure out that when we actually because we actually do we do fucking actually do that
that people try to take advantage of it you know okay so we have a little system here right that
shows how what people have bought what people have returned and blah blah blah and once they cross
that line they're fired as a customer they're not even allowed to buy from us anymore so you know
that's that's what I'm saying yeah there's times to fire customers but most of the time
the customer is right and it's your job and you should recognize the ability and the opportunity
to turn that customer into an advocate and create a situation where they're out there spreading
positive word of mouth about you that's what happens in 99% of cases most people are good
most customers that are pissed off are justifiably pissed off okay so I'm talking about a very small
amount of of ship bags and then you know but I would handle that person as if they were acting
in good faith until you knew for sure that they weren't weren't how would I handle it publicly
I would probably just get on the one star review and explain the situation as if you were explaining
it for the world to read not for that person to read you see what I'm saying because if that person
is so hell bet on ruining your shit and you go on there and explain what happened from the beginning
to the end most reasonable people are gonna say look at this business owner taking the time to go
on there and actually communicate with this customer and try to solve this problem and this person
is still being an asshole yeah and that's how I'd handle it yeah but try to flip that caring if
you can huh try to flip the caring yeah yeah for sure well do their valuable assets yeah because
it's already loud yes that's where people fail to understand like these people who are mad at you
these people who are disgruntled with you these people who are frustrated with you
when you when you when you switch it the script on them and you actually solve the problem
they usually become in my experience have become our biggest fans you know people who are
allowed or allow whether they're happier or not so there's an opportunity there for everybody
if you handle it right and plus furthermore you know if one customer has a problem with this thing
it's probably a good opportunity for you to to kind of look at your systems and say okay
we need to fix this so this doesn't happen again and be legitimate about it you know the days of
the days of sweeping customers under the rug are over you you can't afford to do it now not
not with these right here no because everybody's an influencer do every single human being is an
influencer and every single human being can tell everybody anything they need to tell them in the
click of a button that didn't exist 30 years ago 20 years ago that wasn't a thing all right so
businesses back then and a lot of these businesses run the same way notice them all right the
companies who that when you call them you can't get someone on the phone all right or you can't get
you you go to their website you can't find a way to actually contact them you can't talk to a
person in their building all right are you call here you're talking to a mother fucker that works
here right you're not talking to someone you know making moon slurpees hey I gotta keep it real man
you're talking to a fucking American right over there in St. Louis Missouri you know what I'm saying
real shit though yeah who who actually gives a fuck because this is their career you know I'm saying
like do support those companies by the way it's hard to do business that way it costs a lot more
money to do it that way you know that's my pitch yeah well guys ain't that was three yeah that's
gonna pay the fee we're from sleeping on the floor now my jury box froze fuck up oh fuck up
stole counting millions in a coke bad bitch booty slow got a own bank road can't
fold doesn't know here's shot case closed