Protect Your Property From Risky Bookings - Validate Guests In advance

Hey, everyone. Welcome to the new episode of the Bouchley podcast. Today, we are going behind a host and hearing a host who's based in Newcastle, in England, and hearing his story and seeing what tips and cheers that he's going to have for us. If you haven't sort of already heard, then today is the Bouchley podcast that you're listening to, of course. And this is the podcast that gives you the tools, the tips, the trainings, but most importantly, the confidence to go out there and get more direct bookings. And part of the reason why we do these behind a host is because it really, hospitality can be lonely. So really hearing it from other people's perspectives and some of the challenges and some of the successes that they're going through can really help you as a host in your business. So let's dive in. I've got V. Venski from HNFC stays. So welcome along. Did I post your name correctly? Because I always worry about that. Yes. Awesome. That's the break. Thank you very much. So welcome along V. How are you today? Good. Thanks, Haudelie. Thank you. Thank you. So let's dive in. Tell us a little bit of the introduction to who V is, where you're based in the world. I can detect that's not a Newcastle accent as well. So tell us about how you come to be in Newcastle and, yeah, just a little bit about yourself. Sure. Sure, of course. Yeah. It's a probably picked up. Yeah. So you got the long story short. So I left home when I was 14 and I'm from Belarus. So I'm a Belarusian and all that I mean, obviously from Belarus as well. So I left home when I was 14 to study in New Zealand all by myself. So that's actually way picked up. And most of my language skills, because all I knew is the one word I don't understand. Well, I don't understand. That's all I knew when I got there. So for three, four months, that's literally all I was saying. And then obviously as a time pass, I got more. And after I graduated through my Cambridge examinations there, I basically got accepted into foundation in the UK into and Haudelie's University and then decided to take a completely different path from intended go with finance and investment management, because I've been quite interested in my college back in the days. And that's kind of how it's all started. That's cool. I mean, to leave home at 14 and to take that big risk, I saw already, how did you feel taking that step? I'd say it was one of the most interesting probably chapters of my life. So one thing that actually my uncle taught me, well, again, when it was 14, because it's literally have no family. You speak the language. It's a New Zealand. It's some completely different culture. You don't know what's happening there, but it was only for the one main reason to learn more about how the business has been made on the West and obviously get into the really good education with the Cambridge, because I want some grants. Obviously, the education was quite extensive with that. So it probably was the drive to become an entrepreneur that actually said, okay, I'm without my family, without my friends. I don't know anything, but that's what I want to do. So that's why I will do that. Amazing, very inspirational. So took us through H and FC stays. How did the business come about? Tell us where about, obviously, we know it's new castle, but how many units and who you tend to serve, what kind of avatar? Yeah, of course. So H and MIFC has a long history. Now, will Inevre will be five years old. So the company has changed its operations in the last few years. At the beginning, we started as an investment firm. So we've been managing money for clients, wealthy individuals, just on a stock market. Then we got into the property investing and just a little less than a year ago, we started doing vacation rentals. And the way it's actually all started is because I'm also here on my entrepreneurial visa and I had some troubles with our software. And so like, oh, what can we do? Let's try Airbnb. So basically, I got into a South Shields. That's why I'm at today. And I thought, how about I test if I just rent out my spare dad drone? And if it works, I'll consider doing like an entire slide because obviously it's the risk you don't have anyone to ask you need the capital and you kind of lost that. So I've done this. It actually did pretty well. It was literally was a year ago. And now we manage for units and we'll get probably another two, like literally this month. So we just bought a house on this Monday. So we're doing all the refurbishment. So we'd be great. This place where I met today, it will be an entire flat for the next few months. And then also we'll probably get another good flat in Newcastle in a furthest area. In regards to the guests that we're serving, it's we still we're still walking this out because it kind of varies because we have two very central flats in a city center, one bed, which is a perfect most of the time they were booked. However, it's very noisy. It's a listed property. So there's no double blazing and there's very limited thing we can do with this property. So it's suitable mainly to young teenagers who actually journal needed experience the vibrant light of Newcastle because you probably know it's very interesting experience to people to have. But in the same time we do hopes, families, especially students with the graduation when it comes to that, some small events, obviously like no parties. But mainly it's like family and friends who need a more quiet area still within their walking proximity to the city. So that's got another strategy of what we're trying to do. That's cool. And I mean, there'll be people listening to this. We've got people all over the UK, Europe and we have all over the world, the America and Australia as well. If they didn't know Newcastle, what would you say is what is the vibe of Newcastle? Why do people come and visit? So the first one is definitely a nightlife. So it's very vibrant. There's a lot of pops. It's a lot like high energy. But the way you probably use it, it's high energy. There are many things you can experience to go to. Personally, I really enjoy Millennium Bridge. Obviously it's a very nice light. You can walk, you can have a nice meal there. And it just kind of gives you this piece while literally 10 more beers walk from the Millennium Bridge and suddenly you're all there on the night out. You haven't talked with your friends. So it's very different. In the same time, the Angel of the North, it's very famous. So obviously a lot of people actually from around the world travelling to Newcastle. So they can actually hike to Angel of the North. That's cool. There's lots of, I always think of Newcastle as I think there's a lot of the reality TV shows and things like that. You see a lot of people. It's very, like you say, very full on and definitely a place to go and experience. I've been there myself. So take me back to, obviously now at four units, congratulations on the purchase as well. And obviously the business has changed quite a lot since letting out the spare bedroom. How did you find your units? What kind of structure do you use? Are these kind of bought, managed or rent to service accommodation units? And how did you feel getting those first units as well? Right. So it probably was obviously the hardest bit because everyone says, oh, just find more properties and it's pretty much you sorted. Obviously you're starting like everyone else is going through Zupla, Right move, Open Rends, etc, etc, all these different websites. And for me, it didn't work out. So I started asking my friends who actually happened to be in the industry. They manage four or five flats and they have literally two flats in the same building as we have today. So they said, actually, I'll talk to my agent. Maybe she has something, reach out to her. So after two months of searching, finally, she actually got back to me because it was complete nonsense. I said, yeah, yeah, okay, I'll do the viewing. Like, can you do it now? And I'm inside, she was like, well, it will take me probably like an hour to get this and like, I can do it now. So actually, literally getting a new bed, driving there because I know I need a flat leg, I need it. So we're going there, we're seeing this light. I'm like, okay, it's not bad. And then we literally signed the agreement. The best part was there was no negotiations need to be done with this company because they know exactly what I need to do and the whole building, it's kind of focused on short-term rentals because if you leave it permanently, probably because of all the noises, like literally you can hear the bus laughs outside because it's so central and their sound isolation is very minimal. It's probably not going to work. So an entire building, like probably for 40 or 50 flats and probably 80% of them after the short-term intimidation. So literally in my contract, it says you're allowed to subletting or whatever you need. However, there's a little catch to that. You need to pay a one month's rent as their service fee for allowing an Airbnb. So there was the only call really. If you're struggling on how to get direct bookings and overwhelmed on where to start, then I recommend you go unbooking a call with Boostly and our team right now. We can walk you through exactly what we're offering, how we can help you and give you a portfolio of websites that we have worked with that are matching not only on niche, but could be in your location as well. Boostly has helped over 2,000 hospitality businesses all over the world, increased their direct bookings. And if you are interested, then all you need to do is go to boostlybosty.co.uk or slash call and book in an appointment with one of our sales team. That's cool. I mean, it's good because one of the challenges that a lot of people, especially who are doing rent to service accommodation or rental arbitrage is known in the US, to find buildings which you're allowed to do it. And also ones which you're not going to have neighbours who are going to be sort of watching every move and things like that. So it sounds like this was kind of the perfect first first property. How did you know that the there'd be demand for it as well? Was there any kind of work you've done where the location and that sort of things where you knew that would work? So as I said, I was quite lucky in the sense of that my course made that I started with. She's been doing Airbnb throughout the COVID and she survived. And it's like their horror stories have been happening there. And her two properties are literally in the same building. And she said, yeah, that's fairly well. Obviously, I've done the research on the local area, how they get booked, what the standard trade is. But it's kind of obviously been a very immature approach because you have to figure everything out by yourself. But I knew Eve, her flat is there and she makes money through it because obviously she says, oh, I make so much money, blah, blah, blah, blah. I was like, okay, I'll give it a try. At least it will give me some confidence in that rather than pointing randomly. And it kind of makes from a logic perspective. We think, okay, it's very central. It's very convenient. Who I'm going to approach? Okay, travelers, business travelers who actually literally arrive at on the train stations, like five-minute walk or even go to the monuments station. It's again, five-minute walk. You want to get to the all golf bars, the gate, which is like an entertainment center, another five minutes. So literally, you can't get any closer to the city than this place. And obviously, it gets booked more frequently. That's cool. And one thing which, I mean, we're spoken before ever with you about websites, that side of things. And I know I can picture the internal of your properties. And you've actually done the decor, which is right for your kind of target guest avatar, which tends to be, I'm a right sound slightly younger, under 30 most of the time. Is that right? Yeah, mainly, I would say it is 18 to 33. That holds the most. Everyone who is actually a buff 32, we tend to get negative reviews because it's not suitable to them. So as soon as we find out, we just say, well, and that's why actually, would you have a family home? I mean, I call it family home, but it's more relaxing. And actually, interesting story, the way I found the second property, it was five weeks after, because I said, okay, need more money. And while I was doing it, I was working as a kitchen potter in South Shields. And there was a really, like a big toning moment to me, because when I was in university, there was like a three, four part time jobs, then there was a big job business and time there, they said, okay, I need to focus on a business. So we started the business and then it sailed miserably. So lost 70,000 pounds. I said that, okay, I need to start from scratch. Yeah, unfortunately. And I said, I'm starting from scratch, and I need some money. So I'll go literally, wash dishes, wash the floors, and say, okay, what do I do? And that's obviously with the first flat, but one flat obviously not going to give you me enough money to actually pay your bill. So you need a second as soon as, but then when you have two properties, and right at the beginning, I was doing them myself, like four months, probably. So obviously I had to travel to Newcastle on the Metro, clean everything there, check everything is right to the standard, come back to 6pm, do my shift six to 10, wake up in the morning, prepare another flat, and I was like, I didn't cancel on you. But I bet you slept well at that time. Oh, yeah. Yeah. Literally, I could sleep anywhere at that time. I mean, even now, yeah. They say, they say a lot of the time property can be passive, but certainly my experience is the same as yours V. When you first get started, you've got to be willing to put in all the hours available to, to get the business started, you know, it's when it needs the most attention, isn't it? So that makes sense. But it sounds like you've overcome that challenge, it sounds like that was one of the challenges that you've kind of overcome. What would you say is the biggest, the biggest success or the thing that you're most proud of so far? Well, I'm particularly proud of that literally in less than 12 months, probably 11 months, we've got four properties starting from scratch. And for 2022, starting from mid of April, our only revenue was 50,000 times. So literally in nine or 10 months, you get into the 50K in revenue for this year. Obviously, it's a very ambitious goal. But my personal goal is to hit a quarter of a million for this year. So obviously, if we can even get to the 200,000 pound mark, I would be happy with it. That's an ideal. And we need to get to 20 properties under the management band of the year. And obviously, for that purpose, we're hiring more deal sorcerers, we're trying to find the actually salespeople who can help us. And obviously, I'm walking way more on building the relationship with late in agents, which is the hardest part on the flights. That's cool. And do you have a good relationship with your existing sort of landlords then, or all four of those if they got more stock that you might be able to approach to try and get some more more properties? Well, with the central split, it's a letting company. So they actually one of the biggest letting companies in Newcastle. And obviously, it is like, as soon as I got the viewing, I actually know that they actually direct up the company. And then my business bar, then you another director of the company and the main shareholder. So that's kind of how you actually know people who can actually help you out in a bit. But to be honest, since we've got this source flat, and well, we didn't have anything with them. With the second landlords, it's kind of tricky. Very tricky. I'll be saying, but we'll see. I'm not sure how we can actually walk this out. But we've pretty much raised all the issues because they kind of been a bit cheeky in a sense of say, okay, here's the house with the parking lovely area, 10, 15 minute walk to the city center, beautiful house, like two stories. You have a private backyard. I was like, okay, it's lovely. And then when actually signed agreement said, oh, actually, the parking is not available. I actually read it out to your neighbor. I'm like, okay. And the problem was, I said, okay, fine. Maybe I can walk without the parking. And then all my guests have been arriving because literally it's a cow cart outside of the front door. And I said in online instructions, please do not bother because there's no dedicated parking. However, it took me like probably three or four months to get the visitor's parking permit. But still they've been arcing on this spot and had a lot of calls for him like literally shouting like, crying his lungs out and said, why are they parking here? It's like, like probably not. And they know they're not allowed to. It's just one of those things where it sounds like because it was not as simple as perhaps it should have been that the landlords made his own problem there by renting out the space almost. But it's one of those things that and the lesson that we can take from this for the people listening is just make sure it's you're really clear on what you're getting with obviously the contract. But also how important is parking? Like you said, you're guests are then assuming that if there's a space nearby, then they'll they'll park in it, won't they? So yeah, that sounds like quite a challenge. And a thing's going a bit smoother now. Is it starting to get a little bit easier now? You've got the parking part. It's so it's so much easier because as I said, okay, I don't want to cause you any problems. I want you to enjoy hip-to-piece, no problems. So getting your guaranteed rent every single month with no delays, not any complaints from your neighbors. How about I'll buy out this parking lot from your neighbor? And will that work for you? And he thought, okay, it makes sense because I'll depend with more money. And also because it will be no issue. I own the parking, I own the house, everything is fine. But then it got again tricky. He said, okay, yeah, but you need to pay me full amount in advance for six months right now. And I'm not going to confirm you give me any money just all in cash. I was like, wow, okay. So, you know, things like that happen, but the game, it's either that or, well, he would make my life help. And obviously it will have a direct impact on the business. So it was a tough decision. I wasn't really sure because literally I have no confirmation I paid for the parking and they're just literally shaking hands and saying, okay, I trust you. Which, to be honest, I don't. No, I was going to say it sounds a bit suspect, you know, but figures crossed that all go okay. So it sounds like, I mean, the thing that we can take from this is that there are challenges you will have to deal with conflict 20 different times time with a less how we manage the relationships with both our landlords and our guests is really our jobs in hospitality, isn't it, if you're doing rent to rent models. So it's not about as challenges, but it does sound like you say from the cash flow is now you've got successful business after only 12 months getting those four apartments, which is amazing. Tell me more about who is on your team. So you mentioned you were going out cleaning. Are you still doing the cleaning or do you now have any team members? Is it not? So we have a small team of four five people and the way to watch through it's me and my business partner, his name is Dan. Well, mainly he's more involved with an account inside of the business. And I can do all the operations advertising management, obviously regeneration. So all the operations is on me. And since April, I eventually hired a cleaning because I thought like as soon as I got the second house, I realized I simply cannot be at two places at once. Simple as that. And they can quiet far away. So I'll get the cleaning and again, it's a very first thing when you do not how this all works. Will they do a good job? Will they do some time because yes, to rise and all those things. But I was extremely happy that it's actually happened. So right now we have a cleaning team that does everything. The instructions still have to do more inventory checks because theft is so common, like crazy common. And like literally, you don't say don't steal. There's a camera is we have a lot of nasty situations when people simply breaking into the flat because one of the parts gets no user code. And they simply decided to actually it's that place now and they're just staying back. Like we had a lot of situations. We've reported it to the police. And obviously nothing has happened. No one even like replied to us. Do you have any systems in place where you change the code from time to time? Just to prevent that. Yes. Yes. We do it every two weeks and probably will do every week or so. It just again like go there and change in every single location every week. It's a bit hard. But since then we've actually made it like more common stuff every two weeks. We changed the code because we had literally two situations like that. And the worst part is it is like on your calendar, you say, okay, it's empty flat. It's being cleaned. You've got the reported pictures. Everything is fine. The guest comes in next morning, opens it and it's trash. I'm really unaware of that because I mean, no one was there. No one's supposed to be there. And then you're trying to resolve the issue with the guest, find the recommendation, urgently clean everything out and actually find out what's happening. And then you check in CCTV and you see some interesting people like literally wearing the caps within the code and letting themselves in when there should be no one there was really still at first. It's definitely one of the darkest sides of hospitality. Unfortunately, you will get people who are going to take advantage from some of the units. You will get sort of prostitution. You will get drugs. You will get things stolen. How we manage that and how we put these things in place like you say, changing the code regularly, having cameras and things like that. And also, it's also part of the mindset, isn't it, of going, oh, God, this has happened. Let's see how I can sort this problem as quick as possible and get things cash flow. And again, which is the important thing and get that guest experience back up against like say, if they've walked in, that's been the first impression. It's quite a hard one to come back from. But just managing that situation and being good with communication is so important, isn't it? So yeah, tell me more about the tech that you use in your business. Do you use any tech at all? Yeah. Yeah. So the most important bit was for me is put the structure right at the beginning. So obviously, we paying a lot in overheads. For example, like, as I said, on some months, it's like six to eight K in revenue. But like my personal take is so little, because I have to pay admin assistance. We have to admin assistance at the moment. And they also co-hosts that does all the checking, they deal with all the queries. Because before three a.m, one a.m., I'm always replying. I'm always certain all issues because it's kind of how I want to treat our guests. So we're always there 24 seven. Obviously, the cleanest, they actually have some work to do. Paying on 13, 1400 pounds, which basically can actually hire your own dedicated cleaner. I don't really have more control, save money, and maybe make some money along the way to clean other flats. But yeah. So we use up listing as a channel manager. That's a key thing. I highly recommend this. Obviously, there are a lot of different alternatives. And it's actually help us to have everything in one place. Because as soon as you get more than one property, I'll say more than even two, it becomes a problem. Different calendars, clashes, double bookings, which is way more common than you think. But as soon as you actually set everything up, it's so easy to automate your business. Like, well, perception, what messages goes there, discounts, everything. Then second, obviously, it's a beyond pricing. So this is basically, idynamic pricing software. They are some integrated with Airbnb. But I would strongly say do not use it. Because Airbnb algorithm is way poorer than others. Plus, the main idea is heads and the bets. So it's not in the direct interest to put the right price for you rather than the lowest, which is something you perhaps want to consider. And we also use host cooling since June. So we design all our e-guides, custom retailers to the guests. So as you know, you probably can have a nice leaflet or a fold on arrival for the guests. But we thought, okay, we'll do it electronically, which actually automatically has all the events, bugs, capacitors, scenes. That actually pulls off of the internet on your local area and address. So it's always up to date, and it's based on the proximity, obviously all the additional information that we have plus additional services. So now our goal is to increase the average ticket by selling add-ons. Early checking, late checkout, free stocking, we do transfers as well from the airport and to the airport. And we think of long-term year-long chef that actually comes and do the cooking for you. But it's probably more than to the premium side of the market. So probably not just yet. A quick break from the podcast to let you know that the two Boosely books that we brought out, the book direct playbook and the book direct blueprint are two of the top rated and the best selling in the hospitality category on Amazon. For just two pounds, you can grab both of those books right now. The foundations and the structures that you need to put in place is in the blueprint, and then for 101 marketing tactics, that is in the playbook. So go and grab a copy on Amazon. Now just type in book direct playbook or the book direct blueprint, and we'll see you on the other side. I mean, that's amazing. And one thing which I want to draw everyone's attention to, who's listening in is that, I mean, you said you've been going, you know, a relatively short period of time, but the tech stack there is amazing and that really helps you with the business. And just drawing everyone's attention. So listing is really the heart of your business, which is allowing your calendars to be synced to all the messages going out to guests automatically, guest screening and things like that is cool or not listing as well. And I'm glad to hear you recommend it. There's loads of people who are sort of shouting how good up listing is. So it's definitely one to go and check out. You mentioned beyond pricing and that dynamic pricing. When it comes down to the dynamic pricing, your point about not using smart pricing on Airbnb is so important, like you say, because the difference is when you're paying for dynamic pricing with people like beyond pricing, that's in their interest to get you as the host, you know, the very best rate available, more income basically, whereas like you say, if you're using smart pricing by the OTA, by Airbnb, well, exactly all they really want to do, they don't really care about if you're making money, they care about getting your place filled. So they're making their percentage. So ultimately, they're going to just drop the price. And yeah, that's such an important point. So thank you for making that the and yeah, hostfully guidebooks as well, something which just makes you different from the majority of competitors may just have that old printed sort of guidebook or just an email, which goes out to people, whereas having that guidebook, recommending the Millennium Bridge, the Angel of the North, all the stuff we've talked about earlier on is cool. So one thing I'd love to ask is, what would you go back and tell yourself if you could at the very start of when you first opened, you know, for hospitality? What advice would you want to hear? Because I'm sure there's people listening to this who have already started their hospitality journey and that can help them. Probably I'd say get ready for a bunker ride. I'd say get ready because at the beginning, could not consider the effects of situation like this may happen. For example, it's another risk you want to consider if you're doing the vacation rentals or service accommodation is you can get some really nasty incidents. For example, in one of our flats, one of the guests got a fight and they got stabbed. So I'm literally, it was very serious. I was shaking for like half a day at the release. And the worst part, it was happening during the day at literally 2 p.m. 2 p.m. on Wednesday, I'm receiving a call from a police officer saying someone assaulted at your house and they're two police cars. And they do it for the investigation and say, who's actually the guests who stand in your place? And he was like, okay, yeah, yeah, obviously you're working with them, give them all the information. But at the same time, you're thinking, right, right, okay, what actually has happened? Because they're not giving you any information, like literally nuts. And you do not how serious this is. But the worst part then, because obviously they got in touch with the landlords, and then it has to actually deal with them. Situations like that, I'm the enormous amount of stress. So if you're not stress resilient, or if that's not something you would feel comfortable doing, consider because things like that do happen very rarely. But once in a while, it happens and you have a great to actually go with it. I imagine your skill set and ability to deal with situations is shot up massively in the last time. So 18 months or whatever, that's cool. So yeah, when we start to reach towards the end of these, we love to just ask a couple of fun questions. So obviously, V, you know, you host city breaks. Where was either the last city break that you got to go away to? Or where would you like to go away to? So the last city break, it actually was in Poland. And it was in Dansk, which is literally the right flight from Newcastle to Dansk, which is like one hour 20 or something. And because I'm a revolution, I need to get the visa and everything. And also because I'm a revolution, I can't get any European visa for the situation, the war on operation. So it was very tricky. And very nice place, especially in a city center. So the old architecture, it's kind of fun how Poland, well, again, it's my own description, because obviously, if you know a bit of a history, Poland got separated from a civic union. And since 90s, it's been kind of on its own path. So the way I describe it, Poland is not yet an European country, but definitely not the Russian anymore. Yeah, so it's kind of being a middle. So it's interesting. You can see all these star bars, like capital stores. But in the same time, when it comes to opening the company, you're actually going to like a local council and you have to feel enormous amount of paperwork. It was like, okay, I mean, that's exactly what it's like, they're calm. It was like, okay. And so it's very funny how the modern technology goes with all those things. And at the same time, when you need to buy a ticket, you just literally like buying a paper ticket with the conductor, which is like a person who sells you on the train on that. Oh, so it's a bit of a mix of the old and the new there, which is to just get done. That's cool. So what would you recommend? So when during your journey of your entrepreneurial journey, is there been any either books, podcasts or movies, which you have taken inspiration from? Yes, there was one great book that actually helped me massively. It was from the optimized Airbnb. I believe it's called the one of the Daniel Rusting. That's the one. It's exceptional lives. It was so spot on. And there's so many things you can take out from it. And literally, they always doing it is like an action plan. You read five pages, you made the notes, you made the notes. And that's exactly how I built a lot of business on it. So as I said, the sooner you put the structuring place with the good practices, then with next three, six months, you'll see a different business because now you can actually scale because if you don't put the structure right at the beginning, you cannot scale more than two, three properties. At some point, you'll see some faults. Even now we do have a two admin assistants, which if one of them say, sorry, don't feel like they're going to do any work. And the guests still need to have whatever items in the middle of the night, I say, OK, you go. So the business continue working no matter what. That's cool. And there's such a good little tip that Daniel Rusting optimizes your B and B. We were lucky enough to have Daniel on the podcast recently and a while I have actually I was speaking to him on a call about two weeks ago. So he is he's very inspirational. I'd recommend everyone go and check him out. He's got a TikTok as well, where you can follow he's constantly traveling. He lives what he talks about. So he's constantly traveling. So he's worth following on there because just he gets into see some funny situations and different different cultures. And yeah, it's just a cool account to look at. So as we come to the end, one of the questions we love to ask is, is there a saying or a motto or a mantra that you love to that you really resonates with your or one that you live by? Yeah, my one is I'm always learning. And I really like the saying by a lot holds, which you said, I'd never learned anything by talking. I'd only learn things when I ask questions. Some people think that ask questions is something you should be ashamed of in university, it's cool, it's your job. With me, I perfect them to say, I don't know nothing. And I will ask as many questions as I need. So you can actually learn more about the topic. So my advice will be keep asking questions. Love that. Yeah, I really like that because at the end of the day, sometimes people feel ashamed of not knowing and not asking that question. But by asking that question is going to put you so much further ahead. So thank you very much for that, V. So how would we get in touch with you if we want to? So how would we follow the company or yourself personally? What's the best way to do so? So obviously, each NFC states it's our direct booking website with a lot of blogs and content. And right now we're actually creating more content so we can help the ranking, obviously, bring useful insights into the place. And probably very soon we'll launch share a lot of valuable content, how actually people can get into the industry and what sort of little tips and things they should avoid when they actually go there because I'm really passionate about the industry and especially the whole little challenges that I faced over the last 12 months, it would be nice to actually share it with people for them to see what it's actually like and hopefully we'll provide them some value. That's cool. And I think you have a lot of people reach out to you because one thing I've got from today's podcast is it isn't all sunshine and roses. There's challenges, there is hard work involved, but the result is that you end up with a cat-flung business and an opportunity to grow that business. And you can talk with now validity over some of the situations that you've dealt with. So other people will be interested in, first of all, what those situations were, but also how you'd prevent them in the future. So that's going to be cool. So thank you so much. So was there anything I missed before we bring things to a close? Everything was tough. The only thing I probably would add to our software list is also to put notion in there. I'm not sure how much you know about the software, but basically motion helps you to organize everything. Documents, processes, on-boarding, especially learning materials for your staff, I would say. Because at the beginning, every time you need to interview someone, then you have to onboard them, but rather than create document videos, share the link on notion, you don't need to be involved. That's cool. And that's one which every business needs, isn't it? Even in your personal life, I also use notion with all my yearly goals, and each single God has to hand it on mini action plan that you need to follow. So it's really helpful. Well, thank you so much for that tip as well. So thank you, V. That's fantastic to find out about your business. Thank you also. If you're listening into this episode of the Boosted podcast, we know there's a lot of places you could put your attention, and we thank you for putting it with Boosted. Hopefully you've got some amazing tips from obviously that one at the end there, which is notion, but also some of the software that you could go out and use up listing, beyond pricing, and also some of the real life situations that you deal with in hospitality, and some of the challenges that come along with it. So thank you so much for listening. Thank you, again, V. And yeah, we'll see you on the next podcast. All right, bye for now.