446. Evolved Digital Strategy Panel: How to Foster Connections and Drive Impact Using Digital Strategies - Carolina Garcia Jayaram, Eric Ressler, Nick Lynch and Sarah Adolphson
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It may not feel like it but it's never been a better time to be a mission driven organization.
You know, massive demographic shifts, massive consumer shifts is happening not only in a nonprofit space but everywhere.
And so we're all trying to figure out how to sort of ride the train the different direction right now.
And the shift is happening where people are more philanthropic, people are more empathetic which is huge.
And it's really making missions, the requirement for missions to be more tangible, more human connection and they just need to matter.
And ultimately this makes stories telling essential.
Hey, I'm John.
And I'm Becky.
And this is the WeAreForGood podcast.
Non-profits are faced with more challenges to accomplish their missions and the growing pressure to do more, raise more and be more for the causes that improve our world.
We're here to learn with you from some of the best in the industry, bringing the most innovative ideas, inspirational stories, all to create an impact uprising.
So welcome to the Good Community.
We're nonprofit professionals, philanthropists, world changers and rabbit fans who are striving to bring a little more goodness into the world.
So let's get started.
Hey Becky, what's happening?
Hey everybody, welcome back.
It's the summer of evolution and we are talking all things evolved digital strategies this week.
And today we are dropping an incredible panel that we're lifting from the Responsive Non-profits Summit that was co-hosted by WeAreForGood and Virtuous.
And today this panel is modern impact thinkers who are exploring how to build those evolved methods to grow the digital influence of your organization.
And let me just say buckle up because these four individuals are bringing the power and the heart to how to leverage media to build digital community.
Yeah, and these guests are not just one-timers on the podcast.
You're going to recognize these names, but we get to have this incredible conversation with Sarah Adolphson.
She's the co-CEO at the Artemis Agency.
Carol Liena Garcia-JRM.
She's the executive director of the Elevate prize foundation.
Eric Ressler, founder and creative director over at Design by Cosmic and Nick Lynch co-founder and CEO of kaleidoscope.io.
So can't wait for you to listen in.
All right, so let's get into this.
I mean, we are going to be talking about marketing and branding.
We're going to be talking about how do you flex influencers for your mission?
to leverage media, what we're doing right now, to get your story out into the wild.
And Eric, you are one of the first people to talk to us about the attention economy.
And you talk about how do we create that content that you call scroll stopping content.
And so I would just love for you to talk about where have we been in the attention economy
and where are we going now?
Sure.
So the attention economy, I think, is something that everyone is familiar with, whether
or not you understand the term more at a dictionary standpoint.
So the way that I like to think about it is now information is so free and flowing through
our digital channels through social, through events like this.
And on the flip side, our capacity for attention is humans is limited.
Our ability to micro task and multitask is not something that actually pans out to be
all that helpful.
And what that means is that finding mind share and capturing attention and sustaining
attention is becoming harder and harder and harder.
And it's also a marketplace, right?
Our attention is being bought and sold by large corporations, by advertisers.
And as social impact organizations, we need to figure out from an ethical standpoint,
how can we tap into that attention economy to move our missions forward?
Where is it going?
I think is a really interesting question.
I think we're all starting to feel the negative impacts of the attention economy and the information
overload and the inability for us to focus and to stay true to course for our missions.
And I think something that nonprofit organizations and social impact organizations need to think
about is from a framework of empathy, how are their supporters?
How are their community feeling?
And how are you generating authentic connection with them?
A lot of this happens through content, but if all we do is just bombard supporters with
content, but don't actually create meaningful connections, then we're not going to win in
the attention economy.
I mean, I love the way that you've said that because I think there's a lot of scarcity
that comes up when we look at how fast things are moving and we realize what's our place
in this world.
And it's that authentic connection.
And Carolina is doing this beautifully in real time through their foundation, through
the Get Loud campaign that I see on Instagram where they keep people talking, what matters
to you in this moment?
What organization do you want to lift?
And so I feel like you're sitting in the vortex of this Carolina.
So I want to pass you this question.
Good shifts in philanthropy.
Are you seeing, as you lean more into storytelling and media?
And why is now the moment to really invest in digital strategies at organizations?
Thank you for that.
Our vision and our tagline is to make good famous, right?
So inspiring and motivating other people to not just to get involved, but to really
drive progress themselves and not be bystanders of, you know, the good that's being done
in the world, but actually start to participate.
So if you think about it, social media is democratizing impact, you know, and that
it includes the ability for social impact leaders and nonprofits to amplify their own
stories.
And as Eric was saying, as authentic as possible, and you get to control the story and
tell as many stories as often as you want, you don't have to rely on journalists and
other people and gatekeepers to tell that story for you.
So examples like the Black Lives Matter movement or the Me Too movement that affected economies,
affected global structures, affected corporate bottom lines and strategies, these are movement
that were largely built and fought and led on social media.
So they've shown us that social media can be a complete game changer in how storytelling
can drive the mission.
So think at that at the same time about thinking about how personal social media is and
people who are connected to your mission on an emotional level are former likely to follow
through with action, right?
So if you think about democratizing, you think about the personal nature of it, you don't
get caught up in just numbers and thinking about what really matters and what is your objective
in trying to connect to people.
So the shifts that we're seeing is how social media can be used to drive an organization's
mission.
And I think for nonprofits, it can be really overwhelming because the field, you know,
is so big.
So one thing to keep in mind that we often think about and scale and reach, that scale
and reach are the best metrics to reach and measure our impact, but really it's about
like Eric was saying that authentic connection and engagement, no matter what the scale is
of your organization.
So we have two quick examples.
We have a winner Cynthia Fast who runs an organization in Africa called the popo and they
work with hero rats who detect landmines and a popo has now almost 40,000 followers
on social media, which is a lot of followers.
But what's really important is that they're really engaged, they sponsor rats, you know,
they can amplify their story, they've found partners to social media.
And that's a big number.
But then we have another winner in Kenya called Teach Lit Africa, Nellie Chiboy.
And she has 2,000 followers, but those followers are so engaged with her every single day that
when she had to go out and get votes to become a CNN hero award winner, she was able to quickly
galvanize those 2,000 people behind her.
So it's just, you know, thinking about how to reach the personal story that you have
and not get too caught up in the big numbers of people that are following you, but how
they're following you.
That's, I see that as being a really big shift.
That was amazing.
And I was today years old when I figured out you could sponsor a rat, which I think is
amazing because I love this organization and what they're doing to transform their part
of the world.
But I do think that that vanity metrics, you pointed this out, can be very deceiving.
And I know Nick, you're probably going to talk about this in a little bit because how
many times have we had a board member come to us and say, how many followers do we have
on our Facebook or our Instagram account?
And the reality is, it doesn't matter.
What matters is how they engage with you, how they share their story with you, how they
engage with the mission.
And I think those are such critical elements and it's really making me think we've had
a trend this year called marketing is mission.
And we think this is such a tremendous opportunity where marketing is no longer a part of, or
a facet of your mission, it is your mission manifested.
And Sarah, you at the Artemis agency have just done the most amazing job with this.
And I want to know just how have you seen organizations, companies, influencers really
take that power of marketing and turn it into action because we'd love to learn that
through the lens of the entertainment industry and the strategy that you use, what have
you seen?
I mean, I've seen a lot of great campaigns happen in this sort of intersection of marketing
and philanthropy.
And I think primarily, and I'll get to this in a minute, but primarily the whole mission
of using marketing is to raise awareness.
But I think right now we're having this conversation and I've kind of heard my fellow panelists
touch on this already, which is what does it mean to raise awareness if there's no
clear call to action?
If it's not driving change, if you can say, oh, we had a billion media impressions, but
didn't move anybody to do anything, right?
So I think that's just kind of the one thing that at least we at Artemis are always thinking
about is that's a great idea, but so what, right?
What does it drive from a change perspective?
I mean, I think right now one campaign that's out that I, you know, someone on my team drew
our attention to yesterday is the foundation to combat anti-Semitism.
And these commercials that they're running and they're using traditional media, they're
using earned media, they're using, they're really, really powerful.
And while there's not like a go sign up here or go do this, the call to action is that
we can all be allies, we can all be heroes, we can all be there for our own, for other
communities that might not be our own.
And I think that's a really powerful message.
You know, another example that we did recently was with the ACE Resource Network, ACEs
are adverse childhood experiences, and these are the traumatic things that you experience
in your childhood up until age 18.
And they have an initiative called Number Story, which is again, to raise awareness, but
really that call to action is to learn about ACEs, learn what they are, learn the connection
of your childhood trauma to your physical health and mental health as an adult, go, go find
out, go, go learn more about it.
And there's actually a quiz that you can find out what your ACE score is so you can have
a real honest conversation with your doctor or therapist.
And we needed to get that message out, get people to go and take the test and know what
their score was.
And we did a really exciting campaign with artists.
A lot of art is born out of trauma.
I would go, I would go ahead and argue that almost all art is born out of trauma.
And so we worked with a number of well known artists and lesser known artists to create
a content series that lived on YouTube.
And we used three influence or celebrities, if you will, Young Bay from one of those tattoo
shows, which I can't believe I forgot the name of, Emil Mava, who they, a famous well-respected
music video director and Laura Jane Grace, who is a punk rocker.
And they went and they told, they were very vulnerable on camera and they told their
personal stories.
And then we used social media to invite other artists to use the hashtag MyArtStory and
share their art, share their songs, share their poetry, share their paintings, share
their dance, share their floral arrangements.
We had a florist participate in the campaign and talk about their own experience and how
art is a really great tool for healing.
I mean, what a cool example.
We need to see the link to that.
And you know, last time Sarah came on the podcast, I just want to lift this because if you're
watching this at your organization and you're like, I don't have the connections to get
these incredible artists to do this.
Start with who you do have, who are those rabid fans, who are those believers, because
so many people, everybody around us has something to bring to the table.
It's unlocking and understanding what that is.
And so all of us are in a position of power with that.
And so I've heard, all of y'all talk about impact already.
And so I want to camp out on this idea of how can marketing drive impact?
And Eric, I want to kick it to you, but I know others may want to jump in here.
What have you seen works and what's, you know, in the moment?
So I think about this question as really a design question, maybe that's biased because
of my background in design.
I think a lot of times organizations really kind of jump ahead and start to look at campaigns
and start to look at tactics.
And those things are really important, but in my opinion, in our experience, if you don't
have your foundational house in order, you're not going to be able to maximize the benefits
of that work.
What do I see as that foundational house?
I see it as having a very clear theory of change, having a very clear sense of purpose,
understanding your niche in the broader social impact ecosystem, brand building, having
a strong impact story.
All of that needs to be in order before you can do any of the rest of the work effectively.
So we usually start there.
Then once we have a clear sense of, once that's in order, essentially, we can start to look
at, who's your audience?
One of the actions you are actually trying to drive the audience to take, and then how
can we kind of reverse engineer campaigns from there?
It looks different for different organizations, and I think that that's something that takes
experimentation, curiosity, a willingness to try things and fail, and also a willingness
to trust the process to some degree and know that you're not necessarily going to get results
back within a week or even a month or sometimes even a year on some of these longer tactics
and strategies.
So that's really how we start is looking at the foundation, getting that in order, and
once that's in order, we can start to experiment with different tactics, campaigns and channels
and see what resonates with your individual audience.
Eric, what I heard there was one, you reflected our second core value of our company back
to us, which is play the long game.
And I also heard, if you don't have baked into your culture, innovation, risk, trying stuff,
that's the really technical term we have and we are for good for innovation, just try
some stuff.
We need that ability to do that, fail forward.
We do need to test.
We need to see what's working.
And Nick, I want to come to you on this next question, because we're seeing this evolution
where nonprofits are not just mission delivers anymore, they're becoming media platforms.
People are coming to their websites, to their social channels, to glean information, talk
about why we're seeing the ship, where they're trying to consume this information from nonprofits
because there's a real power dynamic shift here that I think is for good, where the nonprofits
are owning their own narrative, they're owning their own story, they're choosing what
to put out there and the vulnerability and the authenticity are key, but I would love
to get your insight on what you're seeing, because you have such a bent on the corporate
social responsibility and social impact side to track this, what are you seeing and how's
it playing out?
No, I love that you said it, because it may not feel like it, but it's never been a better
time to be a mission driven organization, you know, massive demographic shifts, massive
consumer shifts is happening not only in the nonprofit space, but everywhere, right?
And so we're all trying to figure out how to sort of ride the train, the different direction
right now.
And the shift is happening where people are more philanthropic, people are more empathetic,
which is huge.
It's really making missions, the requirement for missions to be more tangible, more human
connection, and they just need to matter.
And ultimately, this makes stories telling essential, right?
How do you create those connections, those authentic connections like everybody's been
saying, so that you can find those deeper opportunities to connect, to create deeper
integrations, not only with your stewards and your donors and your staff, but influencers
with your community and with a broader global world so that you can really build momentum
over a long period of time to really make things happen.
And so I've never been more excited in the work that we're all doing collectively, given
that the timing is happening now, and this massive shift is happening now, and there's
so many tools available to harness to use to really capture that momentum shift.
I mean, you're speaking to this moment, I look at Carolina on the screen and I'm like,
not only are they living this out, but they're also funding, I mean, having the evolved mindset
to fund this kind of media and storytelling for nonprofits that otherwise may not have
had access.
I just want to give you the platform.
I mean, how did, what's the buy-in look like behind the scenes to just say, this is
where investment matters.
It's a long game, but it's a beautiful long game because we're seeing it as a bigger
than just an overhead expense like many people view digital strategy.
So much of everyone, what everyone is saying is so right on.
And I'm also looking at this really active chat going on.
I love that the audience participation happening here, but I know that people want really practical
advice, like tools that they can use and hopefully we'll get to that too, but from a more
kind of meta perspective and a thought leadership perspective, this has to happen within
the nonprofit space meeting, you know, nonprofit organizations themselves, but it also really
needs to happen in how philanthropy is thinking about this.
And back to your point, back to about failing fast and, you know, being able to take risks,
this is not how philanthropy typically works.
Like it's very difficult for philanthropy to do it that way, so I think this is created
a fear or scarcity mindset.
Whatever you want to call it within nonprofits is saying, we can't take a risk on social
media until we have a full on strategy and build and all these things.
When what Eric was describing is actually what you really need and typically don't get
in the nonprofit space because there's no funding for any of that, you know, and when
I built this foundation four years ago, it was the first time because we were built on
this premise of make good famous and marketing and storytelling that I invested in a real
CMO who had this kind of background of branding.
I really, I learned so much.
I've been in this space for 25 years and worked in the art world and still didn't understand
what it took to stand up an organization this way because nonprofits aren't supported
to do that.
So, you know, I think this idea of how, you know, we see it in our winners and the people
that we work with, many of them are already adept at marketing, but where they get really
interesting is when marketing becomes the mission, right?
So, we have an example, one of our winners, Crystal Echo Hawk, who runs an organization
called Illuminative and Sarah's, I'm sure she's pretty incredible.
And she's using storytelling to change the narrative, right?
The narrative of what we know about native communities, what we know about the history
of native communities in this country.
And she's adept enough at understanding the story that this is how she's going to win
hearts and minds.
You know, so she just launched an incredible podcast for anyone interested in that topic.
And she's placed over a thousand stories in the last year in the media.
So this is massive, but it's also like a machine, right, that she's constantly feeding
resources into on a rather slim budget.
So we're investing directly into organizations and leaders who are ready to tell their stories.
And there's a lot, and I could get into this in another time, but there's a lot of barriers
to that for leaders and organizations.
And the biggest one, I think, being the way the philanthropy invests, but there's a lot
of other ones that we need to think about.
So it's telling stories not just about how, you know, isn't just how we talk about
changing the world.
It's actually how we're changing the world.
We're taking a quick pause to get real with you, friends.
Because let's face it, it's a new world, donor expectations are higher than ever, and
donors want to know what their personal impact will be, which means we need to start by
building a truly resonant message.
And if you follow We Are For Good, you know we're advocates for nonprofits need to disrupt
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Okay, Carolina, hard stop on that because that was so powerful.
I want to thank you on behalf of the entire nonprofit and social impact sector for investing
in that.
I will give just a quick shout out.
We just finished on the podcast a funders mindset series and we literally talked with
Sean couch over at the JW couch foundation who is now funding media for nonprofits.
And I think Nick that a lot of people are probably saying, okay, but how can I make the
case for this?
How do I track this impact and you are the first one that really educated us about the
double ROI?
I want you to talk about that and I want you to talk about how listeners and individuals
and nonprofits can set up these simple metrics for their rabid fans to start tracking some
of that impact.
Yeah, for sure.
So I mean, our origin story of kaleidoscope was really around making sure that we could
bring more corporate participation into the direct relationships with nonprofits.
I mean, in my background of advertising, I knew that corporations and brands were spending
billions of dollars in social impact and cost marketing.
And at the beginning of the COVID, if I could bring in more of those dollars to these nonprofits
when they couldn't do in-person events and all the sort of the standard pieces that they
were typically doing to drive revenue were changing, that it would make a big impact.
But one of the biggest barriers in terms of these relationships or these partnerships
is really around transparency and reporting.
And so a lot of CSR teams, cost marketing teams on the brand side really look at it purely
as a marketing exercise.
Did I get reached awareness engagement clicks?
Like, what are the, what's the marketing report of our partnership?
And that's really where we started to develop this idea around that double ROI, which
is return on investment for the corporate partner and return on impact for the nonprofit
and creating this holistic reporting sort of view so that we could really measure tactics
and outcomes.
So not only the partner knew exactly what they were getting from a business standpoint,
but also really understanding what is the, what was our business partnership doing to
create broader and larger impact in a transparent way.
And that's a conversation that really hadn't been taking place really until now when all
of us are now deeper collaborating on a digital level.
So it really creates and affords an opportunity for us to use all of the tools available to
really look at both sides of the equation so that we're building and scaling mutually
beneficial partnerships and opportunities around that.
And so that's for us, that was paramount.
And that's really where we focused all of our time at the beginning is really trying
to understand how we connect those dots.
And for us, and I think Eric, you broke it down really, really well from a design perspective.
And we always think about sort of what buckets of partnership, particularly on the marketing
side, are we really focusing on, I mean, is this sort of this long awareness play where
we really just want people to know who we are, what we're doing and create some of that
emotional, tangible connection, right?
So is that awareness?
And so that's more around the broader tech, the metrics that we talked about earlier
around reach, impressions, sort of some of those vanity pieces, but they're important
to help validate, are we actually getting in front of the right people to do the things?
If it's not awareness as an engagement, do we want people to do something?
Do we want people to follow us more?
Do we want people to contribute where they think that they could be important?
Do we want them to click on something, right?
What is the engagement goal around that and really build metrics to support that, right?
Like, so shares, comments, it could be clicked through those sorts of things.
And then the other bucket that we really focus on when we think about measurement is that
action.
What is that call to action?
Do we want now that people know who we are and people that are liking our stuff on
social media?
Do we want them to sign a petition?
Do we want them to volunteer?
Do we want them to get our newsletter?
Do we want them to donate, right?
All of those various action items are those calls to actions that we could do.
We really want to make sure we have something in place to measure that, depending on what
the action goal is, again, can be really straightforward in terms of donations or registrations
or something like that.
But ultimately, we want to measure both sides of that so we can really clearly see, did
those tactics actually drive the mission outcomes or the impact outcomes that we ultimately
designed at the beginning of this conversation, right?
I'm so glad kaleidoscope is like in the world now helping us track these things because
it does matter.
And sometimes the data is the thing that we'll speak to people in power, those donors who
want to invest in radical innovation.
So love that, Nick.
Thank you so much.
I just think probably just that to that, I think, because one thing that I think super
important about measurement is that it's not only just sort of like reporting back to
you about what we did, but it also allows us, as organizations, to figure out what did
it work so we can cut out the things that didn't work and optimize and scale up the things
that did.
I mean, we worked with the American Long Association of the very beginning of COVID
to help them build their first ever sort of digital event.
And 115 years, they had never once really measured some of the digital stuff that they
did.
And we just measured very simple things and found where we thought there would be impact,
there wasn't.
Where we didn't think there was impact there was.
And so we really quickly were able to shift attention, resources, and budgets to focus
where it was, was value when we crushed the goal, and it was like 250%.
So it's not just like reporting back to see how well we did, but it's like what we didn't
do right.
And how can we cut that out for next time or now, right?
So I mean, I love that you're breaking that down because I'm thinking of it through
the leader perspective.
It's creating the psychological safety to have that conversation.
This is not working.
It's time to change this.
And leaning on transparency, you know, we just came out of a leadership panel.
If you didn't catch it, go back and watch it because we talked about the power of transparency
just for getting your team around you in this moment, you know, too.
So I think all this stuff is stacking together and I look around the room, y'all work with
a lot of influencers.
And I think there's a lot of misconceptions about what do we do with influencers?
What do we do with people that are perceived to have more social capital out there?
And I want to talk about how can we flex people that have different, you know, positions
of power or influence in alignment with our mission.
And so I know Nick, Sarah, Carol, and you all work with people in these positions.
So who wants to hop in there first?
Sarah, I want to hear from you.
Sure.
Sure.
I'll start.
I mean, I just, I have so many reactions to so many of the great things that people have
already said.
But I feel like that's maybe an offline conversation because there's so much brilliance
on this panel.
I think, you know, authenticity is something that we keep talking about on here.
And I think that is, that is number one, when you're working with an influencer or approaching
an influencer, make sure that what you're asking them or their team to do is aligned with
what you already know and have seen that they care about, right?
Don't, don't, don't ask somebody to get into puppies if it's very clear that, that they're,
you know, focused right now on Ukraine.
They're names that come out into puppies.
Come on.
We only work with people into puppies.
But I think another thing to, to think about is partnership.
A lot of influencers, a lot of celebrities, whatever, I mean, an influencer now can need
anything.
I mean, there's influencers on this panel, right?
Influencers are not necessarily Lady Gaga or Pharrell Williams.
They can, they can be somebody who's influenced in the community or in a church.
But I think, I think trying to identify win-win partnerships, everybody's got their own cause.
They either got a non-profit they've associated with because of family members involved or,
or they found it a long time ago when they were young, trying to see if there is some sort
of win-win.
For, for example, we're working right now with an organization that was a former client
and we have a celebrity who's starting to launch something.
And the celebrity is looking for, an audience is looking for some gravitas to show that
what their building is actually rooted in some kind of, in reality and that it can move
the needle.
And then this organization is trying to reach a whole new audience.
And so we're talking right now about bringing the two together so that the celebrity has this
great backing and access to potential donors that they normally wouldn't have had.
And this organization can actually move the needle on their mission by getting in front
of new people.
So, you know, finding those kinds of win-wins, I think are, are sort of the new strategy
versus let me go out and throw a bunch of spaghetti against the wall and hope that one
celebrity or influencer says, that's a great idea.
I'm in.
Go and be really intentional and be really strategic.
Listen, and by the way, strategic sometimes might just mean, can you pay the celebrity to
do the thing, right?
We need people to participate.
I need a voiceover artist to be a part of this campaign that we're doing.
We don't have a lot of money.
We're a nonprofit, but we can pay you $2,000 for an hour at your time.
Sometimes it's worth it just to get it over the hurdle.
Yeah, I can just add a couple things to that.
We recently got involved this past year with the Streamy Awards, which is celebrating
online creators.
And it's in LA, so I was there for the Streamy Awards.
And we met a lot of these content creators and influencers who have, you know, over 10
million followers.
These are major, major content creators.
And what I found time and time again, because I met most of them after the show, was that
most of them were really desperate to have more meaningful content and purpose-driven
campaigns, but they really didn't know how to do it.
It's not their background.
They don't know how to connect to organizations.
I know that I am in a very privileged position, that I was in that room with those people,
and that's hard to get access to, is it normal nonprofit?
You know, in Oklahoma, it's like Oklahoma and other parts of the country.
So how do you, you know, bridge that divide?
I think it's something we have to think about as funders and to think about as people
who are able to bring people together and gather people in that way.
It's something we hope to do through our own, make good, famous summit in the future.
But I love everything, you know, that Sarah was listing it, and I echo all of it.
And I think an important thing, when I was even thinking, you know, meeting all these
different influencers, is do your research.
That puppy example is really important, but it's also expand your idea of what it can
be.
So if you're into climate or environmental change, it may be, don't only look at people
who are in that space, but maybe people who are in fitness, you know, people who are
using the outdoors for their livelihood or for their habits, and start to find, you
know, influencers or people who have some following.
And I think what Sarah said is also so important.
It's not just people with millions of followers, but the kinds that are really speaking to the
values that you want to have.
I'd also say, be really clear about your ask, you know, what is it that you want your
audience to do?
That example earlier about anti-semitism.
Maybe that was just about getting people to think and be inspired.
And I need to circle back with Nick later on, because we're trying to understand how
to measure inspiration.
And it's really difficult to do, but if that's the ask, be inspired, be clear.
That's the ask.
And so you may not see on the other side numbers or, you know, kind of traditional metrics
to tell you people have been inspired.
So how is it that you're going to know you're doing, doing well?
And then the last thing I would just quickly say, because I work with artists so much
of my career, if you're going to be working with creatives, let them do the work, trust
the creative process, and trust the artist, and get out of the way.
You may not love what happened at the other end.
You may even decide that wasn't a great partnership for you.
But artists work in a very particular way, and many of these content creators really have
create, you know, they are creative people.
So it's not going to be, you know, your typical partnership.
So listen to them and take their advice when it comes to crafting your message, if you
want to reach the people they're reaching.
Such good humans.
I mean, this is such a beautiful Nick, please keep going with your thoughts.
I mean, there's much to say, they absolutely nailed it.
And the reason, the feedback that you got from the influencer is literally the reason
why we created Galatasco, because we just knew that all of these sort of separate stakeholders
wanted to work together.
There was just no real connectivity around any of that, right, and really bringing people
where there's vision and value alignment, and creating a scalable opportunity to make
an impact.
I think the one thing I want to, like, double and triple down on is the specific ask.
That to me is probably what separates our DMs and phone calls and texts and emails from
everybody else that hits all of these influencers up for ask.
It's like, hey, you have a big following, can you say something?
That's not really an effective ask, but what is an effective ask is, hi, my name is Nick
up on the Make-A-Wish Foundation.
I noticed that you really involved with your community, and particularly around making
sure that kids get to achieve certain things when they're sick.
I also understand that I would love to work with you.
If you could maybe share this one piece of information about Make-A-Wish next week, that
would be awesome.
Right?
It can be that simple, but it has to be specific, or else it gets lost, and sort of like,
okay, you're just like everybody else asking me for something.
But you've done your research, if you can ask them, that specific type of ask.
And there's a little bit of connection between what you were trying to achieve and what
they can provide.
You all are all, we are for good podcast alums.
We have loved having you on the podcast, so you know that we end all of our conversations
with a one good thing.
So I want to hear your one good thing.
And Eric, I want to start with you, Mr. Design Thinking, and by the way, I got to give
a little plug.
You have not read Cosmix Manifesto on their website.
Please go to designbycosmic.com.
It is amazing and life-changing.
So Eric, please go with your one good thing.
So I think usually I answer this with the word curiosity, because I think that that is
such an important element of doing this work.
One thing that I actually want to double down on today, though, is to echo some of the
good work and the advice from Carolina, which is we need to fund this work, and this work
needs to be part of our core strategy for the organization.
Because if it's always work that happens when the real work is done, or when there's
extra budget laying around, which never happens, this is never going to be done.
I also want to advise organizations in the social impact space that you do not need to do
this work alone.
You need to find experts to partner with or build in-house expertise.
We think about the kind of poster child example of charity water that literally built an
agency within the organization.
And that's a very extreme position to take.
I don't think that's necessarily required.
But if you're trying to get people to do this work as your second or third job, it's
never going to be effective, and you don't have to.
There are so many good consultants and agencies and professionals out there that are eager
to help organizations like yours, and I would just recommend really reaching out to your
network and bringing experts on to help with this work.
And on the flip side, making sure that you fight for funding for it and value it and prioritize
it as core to the work and not something that happens when the real work is done.
Okay.
When panelists are quoting panelists, I just have all the warm fuzzies, so carefully
now I can get to you next one good thing.
Well, one good thing is I think don't focus so much on the media part of this.
Focus more, I think, on developing your story and getting really clear about the story
and the why of your story.
And then I would say, tell that story over and over and over again to as many people around
you who care about you in your story, because we always think it's so clear, I mean our
founder Joe, like he thinks everything is so clear, you know, and I may say it a million
times until it's truly, truly clear, because I find that the more people you collaborate
with and who understand your story really clearly, it's going to unlock these opportunities
in these ways of reaching many more people.
So start with really honing in on your story.
That probably would have been my one good thing if I'd had one.
And I would also say, syndicate that story wherever you're saying it, say it everywhere,
we don't all consume information in the same way and in the same place.
Are you breaking up Joe's comments?
Are you putting them on a quote card and putting them on your Instagram reel?
Are you putting it in the annual reporter?
Are you working it into your gala comments wherever you can put those comments, put them
in there because even if somebody's heard them multiple times, it's going to reinforce
that same elevator pitch and that Y to them and then they start to own it.
And a magical thing happens when that occurs.
So okay, Sarah, what about you?
You're one good thing.
I've got like several and most of them were said by other people and I'm stealing them.
I need to double click on what Carolina said about trusting the artist.
I cannot say that enough and I saw everyone on this panel nod their heads because I think
we've all seen that and we bring in an amazing creative and the nonprofit goes, no, it's
like this is this could be a game changer, right?
This is what they do for a living.
They make lots of money off of it, trust them.
They've got the ideas and I think to that same end, you have the celebrities already in
your organization.
I've talked about this on the podcast that we did, but the people that you're serving
have the amazing stories that are almost too good to be true, right?
They have these stories.
So if you're going to, if you're going to tell the stories, go look within and see what
you have and then if you're going to bring on an influencer, just use the influencer to
elevate that person's story.
They don't want to talk about themselves.
They want to talk about the real heroes within your own organization.
So find them, find a great creative, get a celebrity to promote it.
Okay, less than one minute, Nick Lynch, bring us home.
Man, they nailed it.
So yeah, I mean, I think that if you're starting at this, you have to start at the story and
continually make sure that everybody is really knowing what the story is.
And if you haven't thought about how you tell your story in 10, 15, 20 years, you probably
should look at it again and really think about how are we telling the story now in this
new world?
And so we've sort of developed these three principles that we feel like we wrote the book
on, which will be out later, but essentially is, how are you creating social moments with
that story?
How are you creating partnerships with that new story or your story?
And how are you making it connectable and human around your story?
And if you can create social moments, find partnerships to amplify those and make it
human and real, you have something there.
And that's how you really double and triple down on your mission and how to make it
back.
I know.
Where's the Oscar swell music?
Because that was so good.
And we're going to lead you all off stage.
Thank you so much for this incredible work.
I will just say, if you are someone who is ready to take this step into evolved digital
strategies, consider starting with your story.
How is the mission changed you?
Put it through your lens and how you've seen the impact.
Start there.
Start with your values.
Please go connect with these four incredible humans who are changing the world with their
creativity, their heart, and their curiosity.
Thank you all so much.
We are so humbled by your incredible counsel.
Thank you all for coming.
Thank you.
Thanks so much.
Thank you.
Thanks so much for being here.
We hope you're loving the Summer of Evolution series.
And to learn more, you can head over to weareforgood.com slash evolution, with all the playlists, resources,
and other ways to help you get inspired and activated this summer.
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See you soon, friends.